My New Hire Looked Better on Paper. Now What?

Employment of humans is tricky business. An interview is like dating. We need to be a detective, psychologist, analyst, motivator, and entrepreneur. In short, an all-around sleuth. Here’s a question I just got from a reader. Today I’ll handle the “What now?”  I wrote earlier Continue reading My New Hire Looked Better on Paper. Now What?

Leadership Needed to Make it Through Scary Times

It’s nuts out there. But you knew that. Just did a seminar yesterday for one of my favorite clients out here in Hawaii. Kamehameha Schools has over 100 year-history of providing education for the children of Hawaii. I love those people. Every time I get Continue reading Leadership Needed to Make it Through Scary Times

Resilience – the Real Secret

After you’ve traveled down that road to success for a decade or two, you start to realize that success has never been a destination. It’s merely one of the way stations on the road of your life. Continue reading Resilience – the Real Secret

The #1 Currency in Business and Life: TRUST

Promises create Expectations. Advertising creates expectations. Agreements – whether casual or formal – create expectations. Common business practices and common courtesy create expectations. Why does this matter? Because an expectation met creates TRUST on a conscious and subconscious level. My mantra for customer service and Continue reading The #1 Currency in Business and Life: TRUST