Employment of humans is tricky business. An interview is like dating. We need to be a detective, psychologist, analyst, motivator, and entrepreneur. In short, an all-around sleuth. Here’s a question I just got from a reader. Today I’ll handle the “What now?” I wrote earlier Continue reading My New Hire Looked Better on Paper. Now What?
It’s nuts out there. But you knew that. Just did a seminar yesterday for one of my favorite clients out here in Hawaii. Kamehameha Schools has over 100 year-history of providing education for the children of Hawaii. I love those people. Every time I get Continue reading Leadership Needed to Make it Through Scary Times
After you’ve traveled down that road to success for a decade or two, you start to realize that success has never been a destination. It’s merely one of the way stations on the road of your life. Continue reading Resilience – the Real Secret
Promises create Expectations. Advertising creates expectations. Agreements – whether casual or formal – create expectations. Common business practices and common courtesy create expectations. Why does this matter? Because an expectation met creates TRUST on a conscious and subconscious level. My mantra for customer service and Continue reading The #1 Currency in Business and Life: TRUST