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	<title>Cactus Wrangler &#187; Customer Service</title>
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	<description>Cactus Wrangler ~ A Catalyst who creates a resilient mindset in your people, ... keeping you profitable, productive, and promotable!</description>
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		<title>Cactus Wrangler &#187; Customer Service</title>
		<link>http://cactuswrangler.com</link>
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		<title>How to Guarantee Your Company Will Fail</title>
		<link>http://cactuswrangler.com/2011/11/13/how-to-guarantee-your-company-will-fail/</link>
		<comments>http://cactuswrangler.com/2011/11/13/how-to-guarantee-your-company-will-fail/#comments</comments>
		<pubDate>Sun, 13 Nov 2011 18:00:41 +0000</pubDate>
		<dc:creator>Beth Terry, CSP</dc:creator>
				<category><![CDATA[adversity]]></category>
		<category><![CDATA[Common Sense]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Managing Smarts]]></category>
		<category><![CDATA[Real Life]]></category>
		<category><![CDATA[relationships]]></category>
		<category><![CDATA[business success]]></category>
		<category><![CDATA[corporate anorexia]]></category>
		<category><![CDATA[failure]]></category>
		<category><![CDATA[layoffs]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[management smarts]]></category>
		<category><![CDATA[smart hiring practices]]></category>

		<guid isPermaLink="false">http://www.cactuswrangler.com/?p=311</guid>
		<description><![CDATA[People do stupid things when they are afraid. They pull back resources when they should be reaching out. They make knee-jerk decisions about policies and practices. They allow their fear to overtake courage. The word dis-courage means just that. To dismiss courage. To disassemble courage and strength. As a previous post showed, the real difference [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=cactuswrangler.com&amp;blog=9795968&amp;post=311&amp;subd=bethterry&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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			<media:title type="html">Beth Terry</media:title>
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		<title>The Traveling Circus: Dealing with selfish travelers</title>
		<link>http://cactuswrangler.com/2008/02/06/the-traveling-circus-dealing-with-selfish-travelers/</link>
		<comments>http://cactuswrangler.com/2008/02/06/the-traveling-circus-dealing-with-selfish-travelers/#comments</comments>
		<pubDate>Thu, 07 Feb 2008 04:02:57 +0000</pubDate>
		<dc:creator>Beth Terry, CSP</dc:creator>
				<category><![CDATA[Common Sense]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[flying]]></category>
		<category><![CDATA[planes]]></category>
		<category><![CDATA[selfish passengers]]></category>
		<category><![CDATA[travel]]></category>

		<guid isPermaLink="false">http://corporatecowgirl.com/2008/02/06/the-traveling-circus-dealing-with-selfish-travelers/</guid>
		<description><![CDATA[I&#8217;m sitting in a hotel in Virginia Beach. I have two programs tomorrow at the American Bus Association Marketplace and Educational Retreat. One on Customer Service and one on the new Asian Tourism influx. Amazing how many examples I find for my speeches while on the road. I&#8217;ve decided I hate traveling with amateurs. Or [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=cactuswrangler.com&amp;blog=9795968&amp;post=107&amp;subd=bethterry&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>3</slash:comments>
	
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			<media:title type="html">Beth Terry</media:title>
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		<title>Corporate Anorexia Smashes Home Depot&#8230;again</title>
		<link>http://cactuswrangler.com/2008/02/05/corporate-anorexia-smashes-home-depotagain/</link>
		<comments>http://cactuswrangler.com/2008/02/05/corporate-anorexia-smashes-home-depotagain/#comments</comments>
		<pubDate>Wed, 06 Feb 2008 02:30:30 +0000</pubDate>
		<dc:creator>Beth Terry, CSP</dc:creator>
				<category><![CDATA[Common Sense]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Managing Smarts]]></category>
		<category><![CDATA[corporate anorexia]]></category>
		<category><![CDATA[Home Depot]]></category>
		<category><![CDATA[managing people]]></category>

		<guid isPermaLink="false">http://corporatecowgirl.com/2008/02/05/corporate-anorexia-smashes-home-depotagain/</guid>
		<description><![CDATA[The mind boggles at how bad customer service is at Home Depot. It makes one wonder if someone in a Director position owns lots of stock in their competition. Or perhaps the Director of Customer Service has an evil twin Skippy who wakes up in the morning thinking of ways to piss off customers. A [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=cactuswrangler.com&amp;blog=9795968&amp;post=41&amp;subd=bethterry&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Beth Terry</media:title>
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		<title>Are The Next 30 Days More Important Than &#8220;Black Friday?&#8221;</title>
		<link>http://cactuswrangler.com/2007/12/20/are-the-next-30-days-more-important-than-black-friday/</link>
		<comments>http://cactuswrangler.com/2007/12/20/are-the-next-30-days-more-important-than-black-friday/#comments</comments>
		<pubDate>Thu, 20 Dec 2007 17:30:22 +0000</pubDate>
		<dc:creator>Beth Terry, CSP</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Managing Smarts]]></category>
		<category><![CDATA[marketing thoughts]]></category>

		<guid isPermaLink="false">http://corporatecowgirl.com/2007/12/20/are-the-next-30-days-more-important-than-black-friday/</guid>
		<description><![CDATA[Contrary to the hype, the next 30 days may be far more important in retailing than &#8220;Black Friday.&#8221; This is when shoppers and their recipients will decide if they want to continue doing business with you. Common sense and research tells us it&#8217;s far more costly to find new customers than it is to keep [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=cactuswrangler.com&amp;blog=9795968&amp;post=89&amp;subd=bethterry&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Beth Terry</media:title>
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		<title>Update on Customer Service Saga</title>
		<link>http://cactuswrangler.com/2007/08/10/update-on-customer-service-saga/</link>
		<comments>http://cactuswrangler.com/2007/08/10/update-on-customer-service-saga/#comments</comments>
		<pubDate>Sat, 11 Aug 2007 02:47:30 +0000</pubDate>
		<dc:creator>Beth Terry, CSP</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Values to Live By]]></category>
		<category><![CDATA[Work Ethic]]></category>

		<guid isPermaLink="false">http://corporatecowgirl.com/2007/08/10/update-on-customer-service-saga/</guid>
		<description><![CDATA[Isn&#8217;t it amazing that great customer service is cause for surprise? Used to be it was a given we&#8217;d be treated with respect and understanding. These days it&#8217;s headline material. A few weeks ago I posted about the snafu with USAA and my mortgage company TBW. USAA was wonderful. Elizabeth Conklyn, their National Exec VP [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=cactuswrangler.com&amp;blog=9795968&amp;post=18&amp;subd=bethterry&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://cactuswrangler.com/2007/08/10/update-on-customer-service-saga/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/87f93e26d2e45ce38c924e15022e9af6?s=96&#38;d=identicon&#38;r=PG" medium="image">
			<media:title type="html">Beth Terry</media:title>
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		<title>So What Are You Doing to Create Crazed Customers?</title>
		<link>http://cactuswrangler.com/2007/08/01/so-what-are-you-doing-to-create-crazed-customers/</link>
		<comments>http://cactuswrangler.com/2007/08/01/so-what-are-you-doing-to-create-crazed-customers/#comments</comments>
		<pubDate>Wed, 01 Aug 2007 16:39:23 +0000</pubDate>
		<dc:creator>Beth Terry, CSP</dc:creator>
				<category><![CDATA[Common Sense]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Solving Problems]]></category>

		<guid isPermaLink="false">http://corporatecowgirl.com/2007/08/01/so-what-are-you-doing-to-create-crazed-customers/</guid>
		<description><![CDATA[One of my tag lines, â€œhelping you handle crazy times and difficult people,â€ gets a lot of traction. Kathy Jo wrote and asked why her business is seeing more and more difficult people. Itâ€™s easy to blame the problem on things â€œout there.â€ In one of my seminars an exasperated manager actually said, â€œI think [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=cactuswrangler.com&amp;blog=9795968&amp;post=20&amp;subd=bethterry&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://cactuswrangler.com/2007/08/01/so-what-are-you-doing-to-create-crazed-customers/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/87f93e26d2e45ce38c924e15022e9af6?s=96&#38;d=identicon&#38;r=PG" medium="image">
			<media:title type="html">Beth Terry</media:title>
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		<title>Banner the Wonder Dog makes it to YouTube!</title>
		<link>http://cactuswrangler.com/2007/07/26/banner-the-wonder-dog-makes-it-to-youtube/</link>
		<comments>http://cactuswrangler.com/2007/07/26/banner-the-wonder-dog-makes-it-to-youtube/#comments</comments>
		<pubDate>Thu, 26 Jul 2007 23:14:21 +0000</pubDate>
		<dc:creator>Beth Terry, CSP</dc:creator>
				<category><![CDATA[Banner the Wonder Dog]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Heroism]]></category>
		<category><![CDATA[Real Life]]></category>
		<category><![CDATA[teamwork]]></category>
		<category><![CDATA[The Critters]]></category>
		<category><![CDATA[Values to Live By]]></category>

		<guid isPermaLink="false">http://corporatecowgirl.com/2007/07/26/banner-the-wonder-dog-makes-it-to-youtube/</guid>
		<description><![CDATA[The story about Southwest Airlines saving Banner&#8217;s life just keeps getting better. Numerous blogs have picked up the story, email forwards continue to send it around, and members of the National Speakers Association are just getting back from vacation and hearing about it for the first time &#8211; so it has picked up speed once [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=cactuswrangler.com&amp;blog=9795968&amp;post=13&amp;subd=bethterry&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://cactuswrangler.com/2007/07/26/banner-the-wonder-dog-makes-it-to-youtube/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Beth Terry</media:title>
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		<title>Balancing Customer Service with the Needs of the Company</title>
		<link>http://cactuswrangler.com/2007/07/05/balancing-customer-service-with-the-needs-of-the-company/</link>
		<comments>http://cactuswrangler.com/2007/07/05/balancing-customer-service-with-the-needs-of-the-company/#comments</comments>
		<pubDate>Thu, 05 Jul 2007 20:09:00 +0000</pubDate>
		<dc:creator>Beth Terry, CSP</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Solving Problems]]></category>
		<category><![CDATA[customer-centered service]]></category>
		<category><![CDATA[GoDaddy]]></category>
		<category><![CDATA[TBW mortgage]]></category>
		<category><![CDATA[USAA]]></category>

		<guid isPermaLink="false">http://corporatecowgirl.com/2007/07/05/balancing-customer-service-with-the-needs-of-the-company/</guid>
		<description><![CDATA[Balancing Customer Service with the Needs of the Company I had three customer service upsets in the past 10 days. Two turned out well, one not so much. The GoDaddy issue was, not surprisingly, eventually handled the right way. I was surprised there was ever a problem. Using their ˜website tonight&#8217; function for a friend, [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=cactuswrangler.com&amp;blog=9795968&amp;post=6&amp;subd=bethterry&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://cactuswrangler.com/2007/07/05/balancing-customer-service-with-the-needs-of-the-company/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
	
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			<media:title type="html">Beth Terry</media:title>
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