Comments on: Update on Larry Colbert and Banner the Wonder Dog! http://cactuswrangler.com/2007/07/17/update-on-larry-colbert-and-banner-the-wonder-dog/ Cactus Wrangler ~ A Catalyst who creates a resilient mindset in your people, ... keeping you profitable, productive, and promotable! Sun, 20 May 2012 09:21:47 +0000 hourly 1 http://wordpress.com/ By: Beth http://cactuswrangler.com/2007/07/17/update-on-larry-colbert-and-banner-the-wonder-dog/#comment-13 Tue, 31 Jul 2007 00:04:59 +0000 http://corporatecowgirl.com/2007/07/17/update-on-larry-colbert-and-banner-the-wonder-dog/#comment-13 Eileen – what a cool thing to do. I wish I could have seen the faces of the SW employees when you showed up with all those goodies! Very cool! Thanks for sharing!

I know that the employees did it because their culture encourages it, but I also know that they *didn’t* do it in hopes that it would make an entire association of 4,500 seasoned travelers want to travel with them. But that’s what happened. The buzz on all the listservs in our speaking industry is that when given a choice, Southwest is their #1 choice. SWA took care of two of our favorite travelers, and we want to take care of them. Very cool.

Pete – glad you stumbled onto this too! Thanks for your note.
Beth

]]> By: pete http://cactuswrangler.com/2007/07/17/update-on-larry-colbert-and-banner-the-wonder-dog/#comment-11 Sat, 21 Jul 2007 02:56:44 +0000 http://corporatecowgirl.com/2007/07/17/update-on-larry-colbert-and-banner-the-wonder-dog/#comment-11 This is a great story. Thanks for sharing. What a great dog. His loyalty to his master is not only heartwarming, it’s a good lesson for us all. Thanks for this blog. Glad I stumbled onto it!

]]> By: Eileen Proctor http://cactuswrangler.com/2007/07/17/update-on-larry-colbert-and-banner-the-wonder-dog/#comment-12 Wed, 18 Jul 2007 20:07:00 +0000 http://corporatecowgirl.com/2007/07/17/update-on-larry-colbert-and-banner-the-wonder-dog/#comment-12 I do not know how to individually thank each of the employees involved (there were actually eight of them!), so decided to recognize their heroic act with a small but heartfelt gift for the entire crew.

Just got back from delivering two cookie bouquets, in the shapes of labrador retriever heads and SW Airline planes, to their supervisor at Sky Harbor Airport. These were accompanied by bags of heartshaped dog cookies for them to share with their own fabulous furkids. In addition, I will be making a donation to a charity of Larry & Banner’s choice in the name of Southwest Airlines. Hardly seems like enough.

The compassion and quick thinking of Troy, Tammy, Michelle et al shines a bright light on the airline industry… one that is usually fraught with negative stories focusing on security issues, delayed flights,
rude or inappropriate employees, etc.

I have recently begun to travel more extensively for both personal and busines reasons. It goes without saying (so I’ll type it instead!) that as a result of their obviously caring and capable team, I will be making it a point to patronize Southwest Airlines whenever possible.

Warmest personal regards,
Eileen Proctor
Member of the “FLAB” Club
(that’s Friend of Larry And Banner)
Phoenix, AZ

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